1. Provider and acceptance

Akanksha Singh provides the services in her individual capacity under the trading name Numerovibess. Numerovibess is not a separate incorporated company. Operating location: Kashipur, Uttarakhand, India. Website: numerovibess.com. Customer support and grievance email: orders@numerovibess.com.

By actively ticking the required, pre-unticked consent box, submitting an order and completing payment, you confirm that you are at least 18 years old and agree to these Terms, the Privacy Policy, Delivery Policy, Refund & Cancellation Policy and Numerology Disclaimer.

2. Services, scope and delivery format

Numerovibess provides personalised numerology services delivered either as a digital PDF report by email or through a private online chat, depending on the delivery format selected when ordering. PDF and private chat are separate delivery formats. Purchasing a PDF does not provide chat access, and chat access is provided only for an order paid for with the private-chat format.

Each selected service is separately priced and covers only that service. The “Any other numerology question” service covers one focused question or one closely connected topic. New topics, extra services or unrelated questions require a separate order.

3. Ordering, consent and payment records

You select one or more services, choose a delivery format, provide the requested information and continue to Razorpay. Your request is accepted only after Razorpay verifies successful payment and the required information has been received. We may retain the order and form identifiers, payment identifier, payment status, the date and time of consent, and the versions of the policies accepted at payment. We may contact you if clarification is needed.

4. Prices and currency

Prices are displayed in Indian rupees (INR). The total shown before checkout is calculated from the selected services. PDF and private chat have the same service price unless the order form clearly states otherwise. Your bank or payment provider may apply conversion or other separate charges.

5. Customer information and third-party data

You are responsible for providing accurate names, dates and places of birth, email addresses and other requested details. If incorrect or incomplete information requires a new analysis, additional time or payment may be required. If you submit information about a partner, child or any other person, you confirm that you are authorised to provide and use that information for the requested service. For a child, you must be the parent, legal guardian or otherwise lawfully authorised.

6. PDF delivery

If you select PDF, the completed report is normally sent to the email address supplied in the order within 7 business days after successful payment and receipt of all required information. A PDF order does not include private-chat access. The PDF service is treated as delivered when the report is sent to the supplied email address.

7. Private-chat delivery and limits

If you select private chat, access is personal, non-transferable and available only through the account associated with the order email address. The chat is asynchronous and is not an instant or continuously staffed live-chat service. Akanksha’s first substantive response is normally provided within 7 business days after all required information has been received.

One paid private-chat service covers the selected service or one focused topic and includes up to three customer follow-up messages directly related to Akanksha’s substantive response. The follow-up window closes when the third included customer follow-up message is used or 14 calendar days after the first substantive response, whichever happens first. Unused follow-up messages expire at the end of that period. After closure, the conversation may remain available on a read-only basis. New topics, additional services and unrelated questions require a new order.

A “first substantive response” means the first personalised guidance that materially addresses the paid service. An acknowledgement, login instruction, request for missing information or technical message does not start the 14-day period.

8. Business days and delays

Business days are Monday to Saturday and exclude Sundays and applicable public holidays in India. Delivery time starts after successful payment and receipt of all information reasonably required for the selected service. Missing or inaccurate information, delayed customer replies, illness, technical outages, payment-provider disruption or events outside reasonable control may delay delivery. We will communicate material delays where reasonably possible.

9. Start and completion of personalised work

Work starts when Akanksha begins calculations, analysis, interpretation, PDF drafting or preparation of the first substantive private-chat response. Receipt of a form or payment alone does not mean that work has started. Numerovibess may record the date and time when work starts and when it is completed.

A PDF service is completed when the report is sent. A private-chat service is completed when the substantive guidance has been provided and the included follow-up opportunity has been used or the 14-day follow-up window has expired, whichever happens first.

10. Corrections

If a PDF or chat response contains a clear factual, calculation or transcription error made by Numerovibess, contact us within 7 calendar days of delivery or of the relevant chat response. We will correct the error without charge. A changed question, new topic, changed name or birth details, or a different requested service is not a correction and may require a new order.

11. Cancellations and refunds

Eligibility and the procedure for cancellation or refund are described in the Refund & Cancellation Policy. Personalised work that has started, a delivered PDF, or substantive personalised guidance already provided through private chat may not be fully refundable, subject to applicable law. Disagreement with or dissatisfaction with a subjective numerology interpretation does not by itself establish non-delivery or an error.

12. Personal use and account responsibility

PDF reports and private-chat guidance are supplied for private, non-commercial use. You may keep and print your PDF but may not resell it, present it as your own work or commercially reproduce Numerovibess layouts, text or methods without written permission. You are responsible for keeping login details secure and must not share private-chat access.

13. Nature of numerology

Numerology is offered for personal reflection, spiritual guidance and entertainment. It is subjective, does not guarantee outcomes and does not replace medical, mental-health, legal, financial, tax or other qualified professional advice. Read the Numerology Disclaimer before purchasing.

14. Responsibility and limitation

You remain responsible for your decisions and actions. To the maximum extent permitted by applicable law, Numerovibess is not liable for indirect, incidental or consequential loss arising from reliance on subjective numerology interpretations. Nothing in these Terms excludes a right or liability that cannot lawfully be excluded.

15. Governing law and disputes

These Terms are governed by the laws of India. Courts having lawful jurisdiction in Uttarakhand will have jurisdiction, without limiting mandatory consumer rights available under applicable law. Please contact us first so we can try to resolve a concern promptly.

16. Customer care, grievances and changes

Customer-care, order, delivery, privacy, refund and grievance questions may be sent to orders@numerovibess.com or through the Contact page. The Grievance Officer is Akanksha Singh. Customer complaints will be acknowledged within 48 hours and addressed within one month of receipt. We may update these Terms for future orders; the version presented and accepted when you pay applies to that order.