1. Delivery formats and scope

You must choose one delivery format in the order form. PDF and private chat are separate formats. A PDF purchase does not include private-chat access, and private chat is available only when that format was selected and successfully paid for.

Each selected service is separately priced. The “Any other numerology question” service covers one focused question or one closely connected topic. Additional services, new topics and unrelated questions require a separate order.

2. PDF delivery

If PDF is selected, the completed personalised numerology report is sent as a PDF, or as a secure link to the PDF, to the email address entered in the order form. No customer account is required for PDF delivery. Delivery is treated as completed when the report is sent to that address.

3. Private-chat delivery

If private chat is selected, access is provided through the customer account associated with the order email address after Razorpay verifies successful payment. The chat is asynchronous and is not an instant or continuously staffed live-chat service. Only the paying customer may use that access. PDF customers do not receive chat access.

One paid private-chat service includes up to three customer follow-up messages directly related to Akanksha’s substantive response. The follow-up window closes when the third included follow-up is used or 14 calendar days after the first substantive response, whichever happens first. Unused follow-ups expire. After closure, the conversation may remain read-only. New topics or services require a new order.

4. Delivery timeframe

PDF delivery and Akanksha’s first substantive private-chat response are normally completed within 7 business days after successful payment is verified and all required information is received. Private-chat access itself is normally activated after successful payment verification. Business days are Monday to Saturday and exclude Sundays and applicable public holidays in India.

A first substantive response is the first personalised guidance that materially addresses the paid service. An acknowledgement, login instruction, request for missing information or technical message does not start the 14-day follow-up period.

5. Missing or incomplete information

If information needed for the analysis is incomplete, unclear or inconsistent, Akanksha may contact you by email or, for a private-chat order, through the chat. The delivery period may pause until the requested information is received.

6. Delays

If an unexpected delay occurs, we will make reasonable efforts to notify you at the order email address or through private chat. Where the service cannot be completed within a reasonable additional period, you may request cancellation or an appropriate refund under the Refund & Cancellation Policy.

7. Customer responsibility

You must provide a valid email address and check the inbox, spam and junk folders. Add orders@numerovibess.com to your safe-sender list where possible. Private-chat customers must keep login details secure. Numerovibess is not responsible for a delay caused solely by an incorrect email address, a full mailbox, filtering outside our control or customer loss of login access, but we will assist after the correct details are verified.

8. Delivery confirmation and support

If you have not received a PDF, private-chat access or the first substantive chat response within the timeframe above, email orders@numerovibess.com or use the Contact page. Include your name, order email, selected delivery format and payment reference, but never send full card details, PINs, passwords or one-time codes.

9. Countries served

Digital delivery may be available internationally where the customer can use a payment method enabled by Razorpay and the service is lawful in the customer’s location. Payment method availability and currency conversion may depend on the customer’s bank or payment provider.