1. Personalised digital services and scope

Numerovibess services are personalised using the information supplied with an order and are delivered either as a PDF report or through private chat. Each selected service is separately priced. The “Any other numerology question” service covers one focused question or one closely connected topic. Refund eligibility depends on whether personalised work has started and what has already been delivered. This policy does not limit rights that cannot lawfully be excluded.

2. When work starts

Personalised work starts when Akanksha begins calculations, analysis, interpretation, PDF drafting or preparation of the first substantive private-chat response. Receiving a form or payment alone does not mean work has started. Numerovibess may record the date and time when work starts and when the service is completed.

3. Cancellation before work begins

If you request cancellation after payment but before personalised work starts, the order will normally be cancelled and refunded in full.

4. Cancellation after work has started

If personalised work has started, the request will be reviewed individually. A partial refund may be offered after deducting a reasonable amount for work already completed. If a PDF is substantially complete or substantive personalised guidance has already been provided in chat, a refund may not be available except where required by law.

5. PDF and private-chat completion

A PDF service is completed when the report is sent to the email address supplied in the order. A private-chat service is completed when substantive guidance has been provided and the included follow-up opportunity has been used or its 14-day window has expired, whichever happens first.

One paid private-chat service includes up to three customer follow-up messages directly related to Akanksha’s substantive response. The follow-up window closes after the third included follow-up or 14 calendar days after the first substantive response, whichever happens first. Unused follow-ups expire. New topics, additional services and unrelated questions require a separate order.

6. After delivery

A delivered personalised PDF or substantive personalised guidance provided through private chat is generally not refundable merely because the customer disagrees with or is dissatisfied with the subjective interpretation. Merely activating an account without usable chat access or without substantive guidance does not by itself count as completed delivery. Refunds or corrections remain available where appropriate for non-delivery, unusable access, duplicate payment, an incorrect service, a clear technical defect or a factual, calculation or transcription error made by Numerovibess.

7. Corrections

If a PDF or private-chat response contains a clear factual, calculation or transcription error made by Numerovibess, contact us within 7 calendar days of delivery or of the relevant response. We will correct it without charge. If the customer supplied incorrect or incomplete information, or changes the question or topic, a revised analysis may require a new order or additional payment.

8. Non-delivery or inaccessible chat

If a PDF is not delivered, private-chat access does not work, or the first substantive chat response is not provided within the timeframe in the Delivery Policy, first check the email spam or junk folder and contact us. We will verify the order and either complete delivery within a reasonable additional period or issue an appropriate refund if we cannot provide the service.

9. Duplicate or failed payments

Confirmed duplicate charges will be refunded. A payment shown as failed may be automatically reversed by the bank or payment provider. Contact us with the payment reference if a reversal does not appear; never send full card details, PINs, passwords or one-time codes.

10. How to request a refund

Email orders@numerovibess.com or use the Contact page. Include the customer name, order email, selected service and delivery format, payment reference and reason for the request. Do not include full card or bank-login information.

11. Refund method and timing

Approved refunds are sent to the original payment method through Razorpay wherever possible. After a refund is initiated, it normally takes approximately 5–7 business days to appear, although the customer’s bank or payment provider may take longer. Numerovibess cannot redirect a refund to a different card, bank account or UPI ID.

12. Contact before a dispute

Please contact us promptly about a payment, delivery or chat-access problem so we can investigate and provide the correct remedy. This does not remove any lawful right to contact your bank, payment provider or consumer authority.