1. Who we are

Akanksha Singh provides the services in her individual capacity under the trading name Numerovibess. Numerovibess is not a separate incorporated company. Operating location: Kashipur, Uttarakhand, India. For privacy questions, requests or complaints, email orders@numerovibess.com or use the Contact page.

2. Information we collect

Depending on how you use the website and which delivery format you select, we may collect:

• your name, email address and preferred language;
• dates and places of birth, questions and other information submitted for a numerology reading;
• information about a partner, child or another person that you choose to submit for the requested service;
• selected services, the PDF or private-chat delivery format and information needed to prepare the service;
• for private chat, account identifiers, messages, attachments you choose to send, timestamps, delivery and session status;
• order, form, payment, support, correction, cancellation, refund and complaint records;
• the date and time of consent and the versions of Terms, Privacy, Delivery, Refund and Disclaimer presented when the order was submitted;
• work-start and completion timestamps used to administer delivery or refund requests;
• payment metadata such as Razorpay payment or order identifier, amount, currency, status and payment time; and
• technical and security information such as IP address, browser type, essential cookies, server logs and anti-spam data.

3. How we use information

• to process an order and verify payment;
• to prepare and deliver the selected PDF or private-chat service;
• to create and manage private-chat access, its included follow-up window and read-only status after closure;
• to communicate about missing information, delivery, support, corrections, cancellations, refunds and complaints;
• to record consent and the policy version that applied to an order;
• to prevent fraud, spam, chargebacks and misuse and to establish, exercise or defend legal claims;
• to maintain accounting and transaction records; and
• to comply with applicable legal obligations.

We do not sell or rent personal information.

4. Payments and Razorpay

Payments are processed by Razorpay on its secure checkout. Numerovibess does not receive or store your full card number, card PIN, UPI PIN, banking password or one-time verification code. Razorpay processes payment information under its own privacy policy. Numerovibess receives the transaction information needed to verify payment, fulfil the order and handle support, refunds or disputes.

5. Service providers

We use service providers for hosting, WordPress and form operation, private-chat functionality, email delivery, security and payment processing. These providers may process information only as needed to provide their services, comply with law or protect their systems. The principal payment provider is Razorpay. Website, form and chat information may also be processed by our hosting provider, WordPress, Forminator, Better Messages and email-delivery providers.

6. Order-time notice and consent

The order form identifies the information required for the selected service and links to the relevant policies before payment. The required consent box is not preselected. By actively selecting it and submitting the order, you request the processing needed to verify payment and provide the selected service. We may store the consent result, timestamp and policy versions as evidence of the transaction.

Where processing depends on consent, you may withdraw that consent by contacting us. Withdrawal does not affect processing already completed and may prevent fulfilment of an unfinished order. We may continue to retain or process information where reasonably necessary for a transaction, legal obligation, accounting, fraud prevention, security or dispute resolution.

7. Information about other people

If you submit information about a partner, child or any other person, you confirm that you are authorised to provide it for the requested service and that you have given that person any notice required by applicable law. For a child, you must be the parent, legal guardian or otherwise lawfully authorised. Please provide only information reasonably necessary for the selected service.

8. Retention

We keep order, consent, policy-version, work, PDF-service, account and private-chat records only for as long as reasonably necessary to deliver the service, answer questions, handle refunds or disputes, prevent fraud and meet tax, accounting or legal obligations. Security logs and temporary form data may be retained for shorter periods. When information is no longer required, we take reasonable steps to delete or anonymise it.

9. Sharing and international processing

We share information only with providers and authorities where necessary for payment, hosting, forms, chat, email delivery, security, legal compliance or protection of rights. Some providers may process information outside your country. Their handling of information is governed by their own terms, safeguards and applicable law.

10. Your rights and choices

Subject to applicable law, you may request access to, correction or deletion of your personal information, or withdraw consent where processing is based on consent. Email orders@numerovibess.com and provide enough information to identify your request. We may need to verify your identity and may retain records required for legal, accounting, security or dispute purposes.

11. Security

We use reasonable technical and organisational measures intended to protect information and restrict chat access to authorised accounts. No internet transmission or storage system can be guaranteed completely secure. Keep private-chat login details confidential. Never send card PINs, UPI PINs, passwords or one-time codes to Numerovibess.

12. Children

The website and purchasing process are intended for adults aged 18 or over. A parent or authorised guardian ordering a service involving a child should provide only information reasonably necessary for that service. Children should not submit orders or create private-chat accounts themselves.

13. Cookies

The website may use essential cookies and similar technologies required for security, forms, language preferences, private-chat login and payment flow. Third-party services may set their own cookies under their policies.

14. Complaints and updates

The Grievance Officer is Akanksha Singh and may be contacted at orders@numerovibess.com. Customer complaints will be acknowledged within 48 hours and addressed within one month of receipt. We may update this policy when our services, providers or legal requirements change. The date above identifies the latest version.